General Policy

By subscribing, you acknowledge that all fees are non-refundable. Our work consists of personalised, digital deliverables and reserved production time. We’re a lean, subscription-based creative service you can cancel month-to-month — not a “pay-if-you-like-it” model.

We produce according to your brief, feedback and revision rounds. While we aim for satisfaction, we do not guarantee specific marketing outcomes (growth, engagement, leads).

Free trial alignment: If you are on the 30-day free trial (see T&Cs) and cancel before it ends, no charge is made. Once billing starts after the trial, payments follow this non-refund policy.

Deliverables

If you’re unhappy with a deliverable, we’ll make reasonable revisions within scope; we do not issue refunds. Once a deliverable is approved, it’s considered final and no further revisions apply.

Cancellation

Cancel anytime from My Account → Subscriptions → Manage. We don’t offer pro-rata refunds for early cancellation. If a renewal is charged because cancellation wasn’t completed in time, we can’t refund it as production typically begins ahead of each cycle.

Renewal

All plans renew monthly and are billed automatically. After a renewal is processed, fees are not refundable, and you’ll receive the work allocated for that period.

Results & Platform Limits (Meta)

Content is one part of the growth puzzle. Distribution and engagement on platforms such as Meta (Facebook/Instagram) are governed by platform algorithms and policies outside our control. Organic reach fluctuates; paid ads may extend reach but no specific results are guaranteed.

• Compliance: Content must comply with platform rules; removals or restrictions by platforms do not create refund eligibility.
• Best-effort: We apply best practices to improve performance within platform limits and your brief/budget.

Onboarding & Sign-Up

• Not completing the onboarding form doesn’t qualify for a refund. At our discretion, we may convert your payment into credits for other services.
• Production often starts immediately after onboarding. Refund requests right after form completion aren’t eligible; depending on timing, we may convert to credits.

Technical Issues (Scheduling/Posting)

• Scheduling/posting is a complimentary value-add. No refunds for issues with posting tools; we’ll help troubleshoot.
• Problems connecting social accounts don’t qualify for refunds. If unresolved, you can download assets and post manually.
• We can’t publish until at least one account is connected. Disabled accounts or removed posts (e.g., policy-sensitive industries) are outside our control.
• You pay for creative deliverables, not the act of posting. Failure to post does not create refund eligibility.
• You are responsible for monitoring connections and publication status. If posts fail due to disconnects, we’ll re-queue once fixed (or you may post manually).

Mistakes

We operate a “zero-errors” mindset with multiple QA steps, but mistakes can occur. Please review/approve carefully. We don’t refund for typos, incorrect details, or timing issues; we will correct and, if needed, replace a post.

Delays

• No refunds for delays caused by the Client.
• If a delay is on Yalpro’s side, we may extend timelines or adjust the upcoming billing date to compensate.
• Client-side delays don’t shift billing dates and aren’t refundable.
• If 25 days pass after sign-up without an onboarding form, we may proceed using our own research; revisions may be limited.
• If feedback/approval isn’t received before the next cycle, we’ll begin the following month’s content so you still receive what you paid for. After 30 days from sending for approval, revision requests for that batch close.

Resellers

If your end client doesn’t pay you, that doesn’t create a refund right with us for services already rendered.

Card Disputes & Chargebacks

You agree not to dispute charges for matters covered by our Terms & Conditions and this policy. While a dispute is investigated, we may pause work, restrict access to assets, and suspend scheduling.

If your bank resolves a dispute in your favour contrary to these terms, we may invoice to recover the amount and related fees. Unpaid invoices may be referred to collections under applicable law.

Harassment, Blackmail & Threats

Attempts to circumvent this policy via threats (e.g., negative reviews or disputes to obtain a refund) are not tolerated. Platforms may remove abusive reviews per their rules. We reserve the right to pursue appropriate remedies.

Final Notes

These guidelines maintain a fair, transparent service while keeping quality high. For data practices, see our Privacy Policy. For general terms, see Terms & Conditions.